It may be that your business had a wide ranging IT managed service from a service provider but you have decided to insource much or all of this work into your own business control. You may transfer some delivery staff and services from your current supplier, but you may not have experienced managers who can specify and negotiate the appropriate third party supply contracts that you will need to support your business following transition. Cloud, application, software, hardware and other digital services will be required for you operate effectively.

With a focus on aligning supplier contracts to the needs of your business, Bensys can offer help by providing an experienced manager to undertake some or all of the following:

• Project manage the procurement of the supply contracts required.
• Work with the stakeholders in your business to establish the key requirements of services.
• Specification and writing of service documentation to enable suppliers to propose appropriate services.
• Work alongside your technical architects to ensure implementation and ongoing service management schedules are specified effectively in technical supply contracts.
• Negotiation of software, hardware or technical services contracts.
• Manage the transition from incumbent to the new supply arrangements.

  

Perhaps your business has a wide ranging outsource supply contract providing many or all of your IT and digital services and you need to form a team that will undertake a market test and tender process.

With a focus on aligning supplier contracts to the needs of your business, Bensys can offer help by providing an experienced manager to undertake some or all of the following:

• Operate as your service delivery or transformation lead on your procurement team whether this be first time outsourcing or renegotiating an existing technical managed services contract with an outsourcer.
• Establish with your key stakeholders the business requirements of the service and incorporate into your tender documentation.
• Write, review or negotiate detailed service schedules and key performance indicators with suppliers.
• Independent review of client proposition to customer requirements where experience in the buying organisation is limited.
• Project manage the transition from incumbent to new supplier.

 

If your business is providing managed or outsourced digital services to clients, you may need to respond to client tender requests. Although you have corporate service and transformation project solutions and methodologies available, they might not easily adapt to your client’s tender process and documentation.

With experience of winning several contracts for a major European outsource service provider and a focusing on developing winning proposals, Bensys can provide an experienced manager to undertake some or all of the following:

• Operate on your sales bid team as service management or transformation project lead.
• Work with your technical architect to incorporate proposed technologies into transformation or service aspects of your proposition.
• Adapt corporate service management or transformation capabilities to write and complete prospect tender documentation and process.
• Present and adapt as required service management or transformation project plans with your prospect clients.
• Write the service management and transformation contract schedules with your contract management professionals.